This Privacy Policy and Terms and Conditions (together the “Policy”) explain how The Grill Pub Co. (“we”, “our”, “us”) collects, uses, stores, and protects your personal data, and set out the terms governing the use of our Website (www.grill.co.uk), our loyalty application “Club Grill” (the “App”), and related services (the “Services”).
By using our Website, App, or Services, you confirm that you accept this Policy. If you do not agree, you must stop using our Website, App, and Services immediately.
We may update this Policy from time to time. Updates will be posted on our Website and App, and your continued use will be treated as acceptance of any changes.
If you have questions, please contact us at admin@grill.co.uk.
1.1 We are The Grill Pub Co., operating hospitality venues across Staffordshire, Cheshire and Shrewsbury.
1.2 We are committed to protecting your privacy and only process your personal data in accordance with:
The UK General Data Protection Regulation (UK GDPR),
The Data Protection Act 2018, and
Any other applicable privacy legislation.
We may collect and process the following types of data:
Identity Data: name, username, date of birth (if required).
Contact Data: address, email, phone number.
Financial Data: payment card details (processed securely by our payment providers).
Transaction Data: details of payments and purchases.
Technical Data: IP address, browser type, device information.
Profile Data: login details, reservations, loyalty history, preferences.
Usage Data: how you interact with our Website and App.
Marketing Data: your communication and marketing preferences.
Cookies Data: see section 5 below.
We may also collect aggregated statistical data (e.g., how many users visit a page). This cannot identify you.
We do not routinely collect special category data (e.g., health or beliefs). If it is ever necessary, we will ask for your consent.
We may collect data from you:
When you register or use the App.
When you make a purchase or reservation.
When you complete forms, surveys, or competitions.
Through your device and browser automatically.
From third parties such as analytics providers, payment processors, or partners.
We use your data to:
Provide and improve our Services.
Manage reservations and purchases.
Administer your loyalty account.
Send service updates and (if you have opted in) marketing messages.
Comply with legal and regulatory obligations.
We will only process your personal data when legally allowed, such as:
To perform a contract with you.
To comply with legal obligations.
Where it is in our legitimate interests (e.g., fraud prevention, service improvements).
Where you have given consent (e.g., marketing).
You may withdraw consent at any time by contacting us at admin@grill.co.uk.
We use cookies to improve your browsing experience and analyse traffic. You can manage or disable cookies in your browser settings. For more details, see our Cookies Notice.
We may store and process your data outside the UK, but always with safeguards equivalent to UK GDPR.
Payments are encrypted and processed securely by trusted third-party providers.
We apply strict access controls and security measures to protect your data.
We only keep your data as long as necessary (usually the duration of our relationship plus up to 7 years for legal reasons).
We may share your data with:
Service providers (e.g., payment processors, IT support).
Group companies.
Authorities where legally required.
Potential buyers if we sell the business.
We never sell your data to third parties.
Under UK GDPR you have the right to:
Access, correct, or delete your personal data.
Restrict or object to processing.
Request data portability.
Withdraw consent to marketing.
Complain to the ICO (www.ico.org.uk).
Please contact us at admin@grill.co.uk to exercise these rights.
Our Website or App may contain links to third-party websites. We are not responsible for how those sites collect or use your data. Please read their privacy policies before providing data.
The Club Grill loyalty programme (“Points”) is provided at our discretion and forms part of the Services. By using the App you agree that:
a) Earning Points – Points are earned when you personally pay your bill at a participating location and present your App details. Points are typically earned at 10% of your spend unless otherwise advertised.
b) Expiry of Points – Points expire at the end of each calendar month unless you have earned new Points during that month. Expired Points cannot be reinstated.
c) Redemption of Points – Points can be redeemed for discounts on future purchases (1000 Points = £10 off, unless otherwise stated). Points cannot be exchanged for cash.
d) Ownership of Points – Points are not your property. They cannot be transferred, sold, gifted, combined between accounts, or exchanged for cash. Points always remain the property of The Grill Pub Co.
e) Eligibility of Spend – You may only claim Points for purchases you have personally paid for. Claiming Points for transactions paid by others is prohibited and may result in suspension or permanent deletion of your account and forfeiture of all Points.
f) Misuse and Fraud – We reserve the right to cancel Points, suspend or delete accounts, or refuse redemption where we reasonably believe misuse, fraud, or a breach of these terms has occurred.
g) Amendments and Termination – We may amend or terminate the Points scheme at any time without prior notice, including altering earning and redemption rates or expiry rules.
h) Liability – We are not liable for lost, expired, or unredeemed Points.
By using our Website, App and Services you agree that:
You will not misuse our Website, App, or Services.
We may suspend or withdraw access without notice.
Content on the Website and App is provided “as is” without guarantees.
To the fullest extent permitted by law, we exclude liability for any loss or damage arising from use of our Website, App, or Services.
We will always try to resolve complaints directly with you. If a dispute arises out of this Policy:
We will attempt to resolve it in good faith.
This Policy is governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction.
By registering for or using the Website, App, or Services you confirm that you have read, understood and agree to this Privacy Policy and Terms and Conditions.